Entelar Group

About the role

At the core of this role is the build and maintenance of telephone exchanges and data centres, the critical infrastructure that keeps New Zealand connected.

This role is based in Dunedin and covers the wider Otago and Southland areas. You’ll provide field support across our network, building and maintaining the technologies that keep the region connected. It’s hands-on, varied work, and you’ll be part of a close, supportive team.

You’ll work with networking technologies such as:

• Network transport
• Core IP (Internet Protocol) nodes
• Fibre install
• Inside plant technologies
• Various network systems, including legacy and telephony/PSTN (Public Switched Telephone Network)

We’ll provide the training, tools, PPE (personal protective equipment) and vehicle you need to do the job well. We also actively support people who want to build their capability and grow into new technologies, so you don’t need prior experience with every system listed here.

About us

At Entelar Group, we believe information and communications technology (ICT), in all its forms, should be seamless, easy and something our customers never have to worry about. That’s because New Zealanders being able to connect with each other and the world is the key to keeping this country working.

From building cell sites, burying cables and connecting fibre to hardware, to ensuring IT (information technology) hardware and software solutions are tested, distributed, implemented and maintained, to making sure our handsets work and are repaired quickly and efficiently, we cover it all. We’re a one-stop shop providing continuous, end-to-end solutions to keep New Zealand connected, backed by superior service, unequalled expertise and leading technical and engineering know-how.

What you’ll do day to day

• Provide field support for ISP (Internet Service Provider) equipment, including IP, Ethernet and PSTN
• Work across network transport technologies, including legacy and OTN (Optical Transport Network)
• Carry out fibre build and provisioning, including OFDF (Optical Fibre Distribution Frame) patching and tie-cable installation
• Complete Ethernet and switchboard cabling
• Use fibre and telecommunications test instruments
• Carry out fault analysis and maintenance support
• Maintain install quality and QA (quality assurance) compliance
• Work safely and stay health-and-safety compliant
• Deliver friendly, helpful customer service
• Work independently, and know when to escalate an issue
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What you’ll bring

Essential

• 5+ years’ relevant experience (or equivalent), and an interest in growing your skills in new technologies
• Knowledge of exchange environments and network nodes
• Ability to accurately follow activities documented in technical manuals
• A current NZ driver’s licence
• Comfort working in a fast-paced, varied environment with a positive approach
• Availability to cover rostered standby and call-out duties, and occasional longer hours, shared fairly across the team. All standby, call-out and overtime is paid in line with our standard rates.

Nice to have

• Experience with network transport, including legacy and OTN (Optical Transport Network)
• Experience working with NOCs (Network Operations Centres), Level 2 support, customers, vendors and third parties
• Fibre and telecommunications testing experience
  
  

You don’t need to meet every point. If you have most of this and you’re keen to learn the rest, we’d still like to hear from you.

Why choose us

• Be a key contributor to a high-performing, supportive team
• Be part of a leading ICT service provider in New Zealand
• Work alongside a diverse team of professionals
• Real opportunity for career growth and development
• Contribute to projects that connect our communities

Benefits: Āwhina

Our people matter, and we make sure we look after them. As a valued Entelar Group employee, you’ll have access to a range of leading benefits:

• Wellbeing: medical insurance through Southern Cross, life and income protection, wellbeing coaches, EAP (Employee Assistance Programme), and in-house specialist clinical support through our Mahi Tahi Wellness programme
• Vehicle: a company vehicle is provided for business use
• Leave: four weeks’ annual leave plus purchased leave and enhanced parental leave support
• Spark Credit: permanent employees receive $150 monthly Spark credit to use on Spark products and services
• Spark Share Scheme: periodic opportunities to buy into the Spark share scheme
• Retirement support: support to help you plan for and transition into retirement
• Career development: access to an internal marketplace connecting you with on-the-job learning across the Spark business group
• Workride: get a new e-bike, bike or e-scooter through a salary-sacrifice arrangement, saving 25% or more
• Tax-free public transport: pay for your public transport from pre-tax salary through Extraordinary Pay, making day-to-day commuting more affordable

Diversity and inclusion: Te Kanorau me te Whakawhāiti mai

We’re constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done here”, embedded in our day-to-day activities, standards and business practices. We want you to feel completely comfortable bringing your whole self to work, regardless of your gender, ethnicity, orientation, age or ability.

We especially welcome applications from women and others who are underrepresented in engineering and field roles. If this is you, we’d love to hear from you.

Sustainability: Toitū

Sustainability is a key focus for us. We’re dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity, in line with our focus on diversity and inclusion.

Due to the nature and urgency of this role, we’re only considering applicants based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).